Aeroméxico Cargo is fully committed to safe and reliable transportation of all live animals under our care.
Rest easy knowing our entire team of on ground services will offer your pets personalized care and attention every step of their trip, caring for them as our own.
· Highly qualified staff, trained in animal handling and care.
· Highest standards of quality and care.
· Personalized attention.
Your animal is considered as accepted once the air waybill has been issued and all inspections required by Aeroméxico and the local government have been duly completed.
Your animal will be available for Pickup 2.5 hours after actual landing time for the selected flight; except for force majeure events beyond Aeromexico Cargo's control that hinder from meeting this time, e.g., heavy storm at the station, road closures to vehicular traffic, etc.
Animals not picked up on time will incur in additional care expenses. Both shipper and consignee will be responsible for all charges incurred for additional care.
The number of animals that may be documented per flight is limited. Please confirm your plans as soon as possible.
Please be sure to include an appropriate size kennel.
The use of sedatives or tranquilizer medications is not allowed on cats and dogs, we do not recommend using sedatives or tranquilizer medications on other species, as the effects thereof at extreme altitudes is unpredictable and can impact the health of your animal. Contact your vet for more information.
We recommend that your pet be well exercised prior to check-in process. Please do not leave a leash inside the kennel.
Please check the temperature prior to travel to airport and verify that the temperature for that day meets the temperature policies set forth by Aeroméxico Cargo.
Endangered animals are accepted as long as they have the permits.
Aeroméxico Cargo, following the principle of animal welfare, has established temperature restrictions so that transported animals are not exposed to extreme temperatures, either high or low, while they remain in areas where they are kept at the terminal facilities, during transfer from the terminal to the aircraft or while they are inside the aircraft waiting for takeoff.
For common transit species such as dogs, cats, roosters, fish, snakes, mice, bumblebees, turtles, minimum temperature allowed is 7 °C (44 °F), while the maximum temperature is 35 °C (95 °F). For transportation of non-common species, please contact one of our representatives for further information.
If temperatures at the time of flight are outside of acceptable established parameters, travel for animals will not be allowed.
Disclaimers issued by customers are not accepted.
Extreme temperatures represent a potential risk for your pet.
Common pets (dogs, cats, and other domestic animals)
1. Aeroméxico Cargo accepts all species of live animals for transportation, with the following exceptions:
a. Primates, ferrets and flying squirrels.
b. Cats or dogs under the age of 12 weeks.
c. Brachycephalic dogs and cat breeds, including, without limitation:
The following list includes breeds classified as brachycephalic.
• Exotic Shorthair
• Staffordshire Terrier
• Boston Terrier
• Brussels Griffon
• Boxer (all breeds)
• Bulldog (all breeds)
• Cavalier King Charles
• Cavalier King Charles
• Bordeaux Mastiff
• Presa Canario
• Dogo Argentino
• Pug (all breeds)
• English Toy Spaniel
• San Bernardo
• Brussels Griffon
• Japanese Spaniel
• Dwarf English Spaniel
• Bichon Maltes
• Tibetan Spaniel
• Mastiff (all breeds)
• Yorkshire terrier
• Cavalier Span
And any brachycephalic dog or cat, even if not detailed in the list.
Brachycephalic breeds are at latent risk of suffering respiratory insufficiency during transportation, because their bone structure has characteristics that make breathing difficult.
2. Kennel Requirements:
i. Selecting the right kennel is a critical factor in pet travel, to reduce their stress levels during flight.
ii. Purchase kennel with sufficient time prior to travel. Vets recommend using the kennel at home, leaving the door open with a toy or an item of your pet's liking inside so they begin to familiarize with the space.
iii. We suggest not feeding your pet at least 4 hours prior to boarding time.
iv. Sedation is strictly forbidden for cats or dogs prior to transportation.
b. Kennel Characteristics:
i. Kennel must be manufactured out of rigid material with a solid roof and side ventilation.
ii. Kennels with plastic doors or plastic locks are not accepted. All kennels must be joined with side screw fasteners (nuts and bolts).
iii. If necessary, removable straps will be placed in holes or doors to secure the kennel and avoid escapes. Do not padlocks on the doors of the kennel, the animal should be easily released in case of emergency.
vi. If its container has been used previously, it must be carefully disinfected or sterilized.
v. The dimensions of the kennel must be of the proper size so that the animal can stand, sit, turn and lie in a natural position.
vi. The head of your dog or cat, including the ears, should not touch the roof of the kennel either seated or standing. Otherwise, it will be necessary to change it to a larger kennel.
vii. The floor of the container must be leakproof.
c. Prohibited / Restricted Kennels:
i. Kennels made entirely of welded mesh, wire mesh, cardboard or collapsible materials are strictly prohibited, as they do not comply with applicable regulations.
ii. Collapsible or foldable kennels are not allowed during transportation due to risk of collapsing during travel.
iii. Kennels with any of the following will not be accepted:
• Sharp edges on the outside or inside, that may hurt animals or the staff.
• Doors that allow accidental opening from the inside or outside.
• Cracks that may cause the container to crack during handling.
• Ventilators or any electronic device inside.
• Doors or any part of the kennel with rusted parts.
i.For cats and dogs, It must be sent to the side with the dogs and cats. It is a portion of 200 grs. of food.
e. Absorbent material.
i. The kennel must be equipped with absorbent material on the floor. We recommend using towels, cloth rags, or newspaper to line the floor, though when using newspaper, please be sure that ink is not toxic for your pet.
ii. We do not recommend lining the kennel with organic material of any kind, including straw or sawdust.
iii. Cat litter is not allowed.
f. Required Labeling and Markings:
i. All documentation corresponding to animal transportation must be secured on the side of the kennel.
ii. The packaging must bear a Live Animals label on at least one side, detailing species,taking care not to obstruct any ventilation gratings.
iii. Place a label with a phone number available 24 hours a day, in case of any eventuality.
iv. It must have at least two orientation labels on opposite sides.
v. If your animal can produce poisonous bites or stings, you need to write the word “POISONOUS” (VENENOSO) on top of the container.
vi. If animals require any kind of special food, attach feeding instructions on the top part of kennel and securely hold the food on the outside of the kennel.
g. Age Requirements:
i. According to animal age and weight, the following number of animals are allowed for transportation per container:
NUMBER OF ANIMALS PER CONTAINER
Dogs and Cats
Under 3 months old
Not allowed for transportation
Dogs and Cats
3 – 6 months Over 6 months
Up to 3 animals, as long as they are from the same litter 2 animals, as long as they are of a similar size with total weight of 14kg and are used to living together
Other warm blooded animals
Varied according to species, contact your travel representative for more information
Poultry and Roosters for Industrial Purpose
a. Cardboard or wooden container.
b. The container must include handles and must be leak-proof.
c. The container must have adequate ventilation.
d. Container dimensions must fit the size of the animals.
e. A single rooster is allowed per container.
f. Wooden containers are allowed provided the feathers are not exposed.
For more information, please contact your Aeroméxico Cargo sales representative.